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Shopify’s profit grew 78% year-over-year from 2019 to 2020 as it powered 20% of all eCommerce websites in 2020. With 23% market share in the
Should your customer service team be using a chat feature? Yes, absolutely! As eDesk unveils a new, improved version of our Live Chat tool, we’re
eDesk to create 150 jobs over 18 months, with a focus on technology and product roles as they accelerate growth into the US and EMEA
Success is guaranteed to no one on Amazon, regardless of whether you’re a drop shipper or private label seller, or even been at it for
Künstliche Intelligenz ist die aufregendste Entwicklung im Bereich des Kundensupports der letzten Zeit. Sie ermöglicht es Unternehmen, effektiver als je zuvor mit ihren Kunden in Kontakt zu treten. Die Auswirkungen, die dies auf Ihr Endergebnis haben wird, sind sehr spannend. Hier ist der Grund dafür.
Wenn Sie darüber nachdenken, Ihr traditionelles Geschäft ins Internet zu verlagern, Ihre ersten Schritte in die Welt des eCommerce zu unternehmen oder einfach nur
[Infographic] Why online sellers need extraordinary multichannel customer experiences
eCommerce influencers abound – you don’t have to look far to find stories of people who have started an online store, made thousands of dollars
Mobile devices like smartphones and tablets offer consumers and brands alike the convenience of buying and selling things at the click of a button. Mobile
Every eCommerce seller wants to get into the minds of their customers. In fact, roughly over £73bn is spent annually on marketing research by companies
Over the past decade, automation has improved eCommerce by making systems more efficient. It has impacted everything from customer service to inventory to marketing, thereby
For most online retailers, adopting a multichannel eCommerce strategy is one of the most effective ways to grow their business. However, expanding online businesses across
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