Autor: Cillian Bracken-Conway

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eDesk Appoints New Vice President of Global Marketing

eDesk appoints former J2 Global marketer Fiona O’Connor as new Vice President of Global Marketing.  eDesk, the leader in eCommerce-focused customer service software, has appointed

eDesk Product Update: August 2021

Just like you, we’re passionate about our customers – their success is what drives us. That’s why the eDesk Product team is always making our

10 Ways to Develop a Customer Service Mindset

Providing excellent customer service can be a juggling act: you have to balance customers’ needs against the possible solutions and know-how to take the best