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Customer support tickets. Maybe it’s a phrase you’ve heard before, or perhaps you’re already familiar with them and work with them daily. You may have
Customer support is one of the most important elements of your business, but if you don’t manage and invest your budget in the right places,
One thing everyone can use more of is time. It’s a non-renewable resource. Think of what you could do if you had an extra hour
Every eCommerce seller knows that positive reviews are a good thing, but just how much do shoppers rely on them when deciding what to buy?
Just like a classic car, aged whiskey or that little black dress, superior customer service never goes out of style. Companies like First Direct, Lakeland,
Customer service is one of the most important elements of your business. It can be the difference between making and losing a sale, the difference
CarParts.com is an eCommerce giant in the automobile aftermarket industry. Through the company’s network of websites, they reach approximately 60 million annual unique visitors and
Being an eBay seller can be fun, flexible and of course highly lucrative. It’s the second most important online marketplace in the US and remains
Es el Santo Grial para los vendedores de Amazon de todo el mundo: ¡bajas ventas ACOS en Amazon! En esta completa guía de Ihor Dubovetskyi,
The hyper-competitive landscape of eCommerce means the customer is always right, even when they’re wrong. This is true for any business, of any size, in
8 out of 10 consumers say they would switch to a brand’s competitor because of poor customer service. From slow responses to incoherent replies, a
Facebook Messenger is the most popular mobile messaging app in the US. In 2019, it had 109 million active monthly users – and forecasts anticipate
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