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Are your sales figures falling and you’re struggling to figure out why? Or are you simply looking for new ways to get ahead of the
Customer experience is one of the most important factors in the success of a business. This is because offering a good customer experience leads to
In customer service, nothing beats a personal connection. That said, there are some customer service tasks that can now be automated using new artificial intelligence
The journey of a 21st century online shopper from their initial research to viewing and then purchasing a product is complex and difficult to predict.
“The customer is always right” is an old customer service adage we’ve all heard countless times. It can come across as a bit of a
If you’re a customer support professional, your number one priority is providing an excellent customer experience. But even if you think you’re winning at customer
Naturally, every business wants its customers to leave each interaction feeling happy and fulfilled. The benefits of having happy customers go beyond the moment! They’re
En el competitivo mundo actual, el servicio de atención al cliente consiste en garantizar una experiencia superior al cliente. Esto significa que las mejores marcas
Customer support tickets. Maybe it’s a phrase you’ve heard before, or perhaps you’re already familiar with them and work with them daily. You may have
Customer support is one of the most important elements of your business, but if you don’t manage and invest your budget in the right places,
One thing everyone can use more of is time. It’s a non-renewable resource. Think of what you could do if you had an extra hour
Every eCommerce seller knows that positive reviews are a good thing, but just how much do shoppers rely on them when deciding what to buy?
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