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14 day trial | No credit card required | Guided setup
eCommerce specialists
Yes
No
Marketplace integrations
300+ no-code integrations
No marketplace integrations
Webstore integrations
All major webstores
Limited integrations
Smart AI-powered inbox
Yes
No
Yes
No
Powering support for thousands of eCommerce businesses worldwide
“We found integration super easy, and the eDesk team is a great support when setting up new channels. From a user perspective, the software is simple to navigate, especially the live reporting, both for day-to-day users and our leadership team.”
Estimate the savings you can achieve by switching to eDesk and implementing AI-powered automations.
Elevate your customer support experience with advanced AI capabilities, the ultimate aide to help boost agent efficiency. With access to unmatched eCommerce automation capabilities, you can leverage granular order and customer data to prioritize and assign support tickets based on individual order value or customer lifetime value.
Utilize AI-driven ticket summaries, sentiment analysis, AI-assisted replies, HandsFree auto responses and more, to reduce support center costs, enhance speed, and elevate customer engagement.
With eDesk’s Customer View feature, you can say goodbye to the hassle of switching between your webstores, Amazon, and your other selling platforms to get a complete 360° view of a customer’s interactions with your business.
eDesk brings all customer conversations and order history into one central location, providing the multichannel context your support agents need to respond faster, and accurately, to foster customer loyalty.
Don’t wait months for onboarding or support. Larger help desk solutions typically do not prioritize smaller businesses and may not allocate sufficient resources to cater to their needs.
At eDesk, our customers are our number one priority and we pride ourselves on providing personalized and proactive support. After all, we’re here to help your business succeed and grow!
Don’t let limited and fragmented reporting capabilities hinder your business growth. When it comes to delivering actionable eCommerce insights, eDesk’s unified and customisable reporting capabilities win hands down.
With eDesk’s powerful built-in reports, you can easily analyze support team performance, customer data, product trends, and sales across all your selling channels – from one central location. Gain deeper and more meaningful insights, and take your business to new heights.
“It’s so easy to integrate, and to have all of your customer queries all in one place from all of the different places that you sell – is just a dream.”
Susie Waghorn
Head of Customer Service, Wetsuit Outlet
“With eDesk we have managed to reduce our second line response team in a way that helps the company really grow. Even with more marketplaces being introduced, we can keep the support team small.”
Irene Epp
Service Delivery Manager, Pertemba Global
45% marketplace growth, while maintaining 97.6% SLA compliance
14-day trial | No credit card required | Guided setup
Whether you’re new to a help desk software or need help transitioning from another system, your onboarding team will partner with you every step of the way to make sure you and your team are set up for long term success.
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