Consigue un 20% extra en Planes Anuales. Empieza hoy tu prueba gratuita
Consigue un 20% extra en Planes Anuales. Empieza hoy tu prueba gratuita
14 day trial | No credit card required | Guided setup
eCommerce specialists
Yes
No
Marketplace integrations
300+ no-code integrations
No marketplace integrations
Webstore integrations
All major webstores
Limited integrations
Smart AI-powered inbox
Yes
No
Responsive, fast support
Yes
No
Powering support for thousands of eCommerce businesses worldwide
“We found integration super easy, and the eDesk team is a great support when setting up new channels. From a user perspective, the software is simple to navigate, especially the live reporting, both for day-to-day users and our leadership team.”
Estimate the savings you can achieve by switching to eDesk and implementing AI-powered automations.
Don’t waste time creating tags and filters to manually organize support tickets on Gorgias. eDesk’s smart inbox combines rich order data and query types to intuitively and accurately group similar tickets together so your team never has to. Need to quickly identify priority tickets, or have an agent that solely deals with refunds? Smart inbox makes it simpler for support agents to focus on assigned ticket types, deliver speedy resolutions, and slash their average response time.
With eDesk’s Customer View feature, you can say goodbye to the hassle of switching between your webstores, Amazon, and your other selling platforms to get a complete 360° view of a customer’s interactions with your business.
eDesk brings all customer conversations and order history into one central location, providing the multichannel context your support agents need to respond faster, and accurately, to foster customer loyalty.
Unlike Gorgias, eDesk comes standard with built-in auto-responders. This means you can exceed customer expectations by auto-responding quickly, even during peak support times and out-of-office hours. Quickly personalize responses, using the snippets feature to insert customer and order details, ensuring consistency in tone. Create templates to answer frequently asked questions so you don’t have to manually type the same responses over and over. You can even auto-translate incoming and outgoing messages into local language to serve international customers without miscommunication!
While Gorgias users are locked into rigid pricing structures, eDesk offers the flexibility to tailor your plan to truly suit your business needs. Say goodbye to minimum user requirements, with eDesk even our most basic plans give you the freedom to start small and scale as your business grows. You can select from user-based plans, starting with just one user, or opt for ticket-based pricing, with a variety of plan options at your disposal. And better yet, with eDesk you’ll benefit from complete eCommerce centralisation with more extensive customisation and automation and insight than available on any Gorgias plan.
14-day free trial | No credit card required | Guided setup
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