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London, 16th March 2021: Global online sales grew 27.6% in 2020 to reach $4.28tn [1] and the number of transactions needing customer support increased from
Just like a classic car, aged whiskey or that little black dress, superior customer service never goes out of style. Companies like First Direct, Lakeland,
Over the last few months, the eDesk Product team has been working hard on making our eCommerce helpdesk and feedback platform even better. Check out
Customer service is one of the most important elements of your business. It can be the difference between making and losing a sale, the difference
In the past year, eCommerce sales in the US have been up by 32.4% year-over-year, and this growth shows no sign of slowing down. In
CarParts.com is an eCommerce giant in the automobile aftermarket industry. Through the company’s network of websites, they reach approximately 60 million annual unique visitors and
As this year draws to a close it feels more appropriate than ever to look ahead with a positive frame of mind and recognize that
If you’re involved in the running of an enterprise business, you will already know the importance of implementing business solutions that are purpose-built for large
Having the right products is half the battle for achieving high sales on Amazon. But if you’re not sure where or how to look for
When organic opportunities present themselves, they should be seized, and one of the silver linings in the pandemic cloud is that Google has rolled out
Many ecommerce sellers expand their operations by listing their products on Amazon, taking advantage of Amazon’s sponsored listings, and becoming an FBA seller. But there’s
We are all used to Amazon making changes to its policies and guidelines. Generally, it is pretty good at communicating those changes to its loyal
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