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Shopify’s profit grew 78% year-over-year from 2019 to 2020 as it powered 20% of all eCommerce websites in 2020. With 23% market share in the
Should your customer service team be using a chat feature? Yes, absolutely! As eDesk unveils a new, improved version of our Live Chat tool, we’re
eDesk to create 150 jobs over 18 months, with a focus on technology and product roles as they accelerate growth into the US and EMEA
Success is guaranteed to no one on Amazon, regardless of whether you’re a drop shipper or private label seller, or even been at it for
L’intelligence artificielle est l’évolution la plus passionnante de ces dernières années dans le domaine de l’assistance à la clientèle, car elle permet aux entreprises de s’engager plus efficacement que jamais avec leurs clients. L’effet d’entraînement que cela va avoir sur vos résultats est très intéressant. Voici pourquoi.
Si vous envisagez de transférer votre magasin traditionnel en ligne, de faire vos premiers pas dans le monde du commerce électronique ou simplement de
[Infographic] Why online sellers need extraordinary multichannel customer experiences
eCommerce influencers abound – you don’t have to look far to find stories of people who have started an online store, made thousands of dollars
Mobile devices like smartphones and tablets offer consumers and brands alike the convenience of buying and selling things at the click of a button. Mobile
Every eCommerce seller wants to get into the minds of their customers. In fact, roughly over £73bn is spent annually on marketing research by companies
Over the past decade, automation has improved eCommerce by making systems more efficient. It has impacted everything from customer service to inventory to marketing, thereby
For most online retailers, adopting a multichannel eCommerce strategy is one of the most effective ways to grow their business. However, expanding online businesses across
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