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Les fêtes de fin d’année sont sans aucun doute la période la plus importante de l’année pour les commerçants en ligne. Les ventes du
Tout comme vous, nous sommes passionnés par nos clients – leur succès est ce qui nous motive. C’est pourquoi l’équipe produit d’eDesk s’efforce toujours d’améliorer
Fournir un excellent service à la clientèle peut relever de l’art du jonglage : vous devez trouver un équilibre entre les besoins des clients et
Automation is everywhere. What started with assembly lines in the manufacturing space has now moved into knowledge-based work involving digitisation and data, such as marketing
Most modern brands realise that it’s essential to be active across the digital channels where their customers are most present. While social messaging has been
Are your sales figures falling and you’re struggling to figure out why? Or are you simply looking for new ways to get ahead of the
As a business that sells products or services to customers, it’s a given that your customers will talk about your company or brand. It’s only
Le choix d’une plateforme de commerce électronique pour votre entreprise peut s’avérer délicat. Il y a tellement de choix sur le marché et comparer les
Online reviews have never been more prevalent than they are today. Just take one look at the popularity of review websites such as TripAdvisor, Amazon
Customer experience is one of the most important factors in the success of a business. This is because offering a good customer experience leads to
In customer service, nothing beats a personal connection. That said, there are some customer service tasks that can now be automated using new artificial intelligence
The journey of a 21st century online shopper from their initial research to viewing and then purchasing a product is complex and difficult to predict.
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