Catégorie : Service à la clientèle

Customer support is one of the most important elements of your business, but if you don’t manage and invest your budget in the right places,

Being an eBay seller can be fun, flexible and of course highly lucrative. It’s the second most important online marketplace in the US and remains

The hyper-competitive landscape of eCommerce means the customer is always right, even when they’re wrong. This is true for any business, of any size, in

8 out of 10 consumers say they would switch to a brand’s competitor because of poor customer service. From slow responses to incoherent replies, a

Facebook Messenger is the most popular mobile messaging app in the US. In 2019, it had 109 million active monthly users – and forecasts anticipate