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Automation is everywhere. What started with assembly lines in the manufacturing space has now moved into knowledge-based work involving digitisation and data, such as marketing
Most modern brands realise that it’s essential to be active across the digital channels where their customers are most present. While social messaging has been
Are your sales figures falling and you’re struggling to figure out why? Or are you simply looking for new ways to get ahead of the
As a business that sells products or services to customers, it’s a given that your customers will talk about your company or brand. It’s only
La scelta di una piattaforma di e-commerce per la vostra azienda può essere complicata. La scelta è molto ampia e il confronto tra caratteristiche come
Online reviews have never been more prevalent than they are today. Just take one look at the popularity of review websites such as TripAdvisor, Amazon
Customer experience is one of the most important factors in the success of a business. This is because offering a good customer experience leads to
In customer service, nothing beats a personal connection. That said, there are some customer service tasks that can now be automated using new artificial intelligence
The journey of a 21st century online shopper from their initial research to viewing and then purchasing a product is complex and difficult to predict.
“The customer is always right” is an old customer service adage we’ve all heard countless times. It can come across as a bit of a
If you’re a customer support professional, your number one priority is providing an excellent customer experience. But even if you think you’re winning at customer
IRX Engage Summit (5-9th July 2021) will bring the most relevant, current and valuable insight into the technologies to help your online brand grow. Have
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