eCommerce Customer Service
This benchmark report draws on our decade of experience with eCommerce sellers and incorporates our latest research with leaders in omnichannel selling.
What’s inside:
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Powering support for thousands of eCommerce businesses worldwide
Over a year, Pertemba increased marketplace presence from 90 to 130 sales channels, while streamlining their second-line response team from 12 agents to 7.
Wetsuit Outlet achieved a remarkable reduction of 38%. Adopting eDesk has improved customer satisfaction, as evidenced by their 5-star Trustpilot.
Sauder has seen a 66% increased efficiency, thanks to agents personally replying to 50+ tickets each day, resulting in a 98% satisfaction rate.
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