Powered by AI, eDesk connects to your webstores, marketplaces – everywhere you sell – bringing together everything you need to make customer support simpler and more cost-effective.
Our eCommerce customer support system powers support for thousands of businesses worldwide
With eDesk’s Customer View, you’ll get the full context of your shoppers’ order and conversation history.
And our easy-to-use, customizable AI templates make responding to frequent questions faster and more accurate. This allows your support agents to exceed expectations in a fraction of the time.
Work smarter not harder by reducing response times, increasing efficiency and productivity, and eliminating repetitive tasks with our automations built right into our eCommerce customer support system, so you can focus on growing your business.
How can personalization help your eCommerce business retain customers? With eDesk you can use personalization to tailor a customer’s journey based on context from their previous behavior and their segmentation into categories such as new customer, repeat customer, VIP, etc.
This custom experience encourages loyalty, and gives your customers the confidence to repurchase and leave great reviews.
With all of your support channels in one tool, you’ll be able to automatically assign tickets based on expertise and sales cycle, separate logistics issues from product questions, or focus on pre-sales queries.
Plus, you can consolidate all of your channels (Webstores, eBay, Amazon, Facebook, Instagram, WhatsApp, email, and more) into a single eCommerce customer support system, allowing you to streamline support and respond faster to boost sales and shopper loyalty.
14-day trial | No credit card required | Guided setup
When it comes to native eCommerce integrations, eDesk offers an unparalleled marketplace coverage of 200+ channels, to ensure you can integrate with the tools you’re already using – and the ones you plan to.
“We love eDesk because it saves us so much time. We have reduced average customer response times by 84%.”
Centralize all of your support and share it across your team
Easily meet SLAs and deliver extraordinary customer support for all your channels from within one intuitive dashboard, built for team collaboration.
Automate more than you ever thought possible
Reduce response times, increase efficiency and productivity, and eliminate repetitive tasks with our built-in automations.
Utilize Live Chat for higher conversions and more sales
Use Live Chat and it’s additional features, such as chat prompts and self-service links, to boost your business and build better relationships.
Save agent and shopper time with a 360° view of customers
Support the customer, not just the ticket. eDesk shows a full support and order history for every client, enabling smarter decisions and better relationships.
Stay on top of key support metrics and trends
Powerful built-in reports help you analyze, understand and share key metrics about your support team, your customers, products and sales.
Breakthrough the language barrier
No matter your or your customer’s native tongue, always speak confidently to each other with our auto-translation automation
Whether you’re new to an eCommerce customer support system or need help transitioning from another software, we’ll get you set up and running in no time.
14-day trial • No credit card required • Guided setup
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