Lower your support costs, increase your sales, and boost productivity 4x with the only AI-powered customer service software that’s connected to everywhere you sell.
Our eCommerce service desk software powers support for thousands of businesses worldwide
And we don’t let them down
No more tab switching or relying on third-party add ons. With over 300 no-code integrations, eDesk provides your team with a unified smart inbox that consolidates all queries and prioritizes them based on SLA, category, or other parameters – empowering your agents to respond quickly and effectively.
Only eDesk enables you to associate each customer message with the order and full customer history, across EVERY sales channel. Deploy personalization at scale by automatically using personal data in responses, saving 30-90 seconds of agent time per ticket.
Create happier, more high-performing teams with eDesk’s AI features like AI Categorization, AI Sentiment, AI Suggested Responses and AI Message Composer. These features will allow your team to send rapid and more personalized responses 24/7, ensuring your customers are highly satisfied, returning again and again.
Ensure customer questions are addressed comprehensively and rapidly by getting them in front of the people with the answers. With eDesk’s suite of collaboration tools you can manually and automatically loop in and track responses from your colleagues, as well as suppliers and other third-party stakeholders.
The support team are the eyes and ears of the business. With eDesk’s insights you’ll be able to report back to the wider business on all aspects of your customer operations. A full suite of up to the minute reports enables you to make better decisions in resource, channel and product management.
eDesk’s Feedback module enables you easily automate review requests to happy customers, ensuring you achieve the highest volume of 5-star reviews; enabling you to grow faster and scale more profitiably.
1.5x
Over the course of a year, Pertemba almost doubled their marketplace presence from 90 to an impressive 130 sales channels, all while streamlining their second-line response team from 12 agents to just 7.
-38%
Wetsuit Outlet achieved a remarkable reduction of 38% in response times since implementing eDesk. Additionally, adopting eDesk has improved customer satisfaction as evidenced by their 5-star Trustpilot score.
+66%
Sauder has seen a remarkable 66% increase in efficiency, with the agents now personally replying to 50+ tickets each day – all with the ability to connect customer touchpoints and deliver personalized experiences resulting in a 98% satisfaction rate.
14-day trial • No credit card required • Guided setup
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