Excelling at Marketplace Customer Service in 2024
This benchmark report draws on our decade of experience with marketplace sellers and incorporates our latest research with leaders in omnichannel selling.
What’s inside:
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Powering support for thousands of eCommerce businesses worldwide
Over a year, Pertemba increased marketplace presence from 90 to 130 sales channels, while streamlining their second-line response team from 12 agents to 7.
Wetsuit Outlet achieved a remarkable reduction of 38%. Adopting eDesk has improved customer satisfaction, as evidenced by their 5-star Trustpilot.
Sauder has seen a 66% increased efficiency, thanks to agents personally replying to 50+ tickets each day, resulting in a 98% satisfaction rate.
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