Powering support for thousands of eCommerce businesses worldwide
“eDesk makes us more efficient as a team. We can now handle support tickets five times faster than with our previous helpdesk solution. With eDesk, we can instantly reply to customers on Facebook and through Live Chat, which helps turn queries into sales.”
Where do customers contact you? If you’re a multi-channel eCommerce seller, you may hear from customers via Amazon, eBay, your own website, Facebook Messenger, and/or countless other platforms. Logging into each of those mailboxes to check and resolve messages requires a lot of time and effort. That’s where we come in.
Our customer service software consolidates the messaging from all of your channels into one smart inbox. With eDesk, you can quickly and easily view and respond to all your messages from a single organized dashboard.
When you connect Facebook Messenger to eDesk, you will begin receiving all of your Facebook messages in your eDesk dashboard. No more having to log into the Facebook Messenger app or worrying that social media messages will fall through the cracks. This helps you stay aware of every inquiry, reduce response rates, and provide better customer service.
Our Facebook integration removes the complexity of granting multiple users access to your company’s Facebook business page. Just set your customer service representatives up as users in eDesk, and they can view and reply to Facebook Messenger messages. No more sharing your login information or having multiple people with admin access to your Facebook page.
Our shared inbox makes it easier for your customer service reps to work as a team. Auto-assign, internal note, and @mention features help remote colleagues to work collaboratively, effectively, and efficiently to resolve customer queries faster.
With the eDesk Facebook integration, you can view and reply to wall posts and comments in real-time. This is especially useful if there are ever any customer complaints on your Facebook page. By using eDesk, you’ll know about all comments immediately and can work to resolve any issues while protecting your public image.
eDesk is a powerful helpdesk for eCommerce retailers and online sellers that combines customer interactions from your website, marketplaces, and all your social channels into a simple dashboard that your customer service team will love.
No more customer issues falling through the cracks
eDesk connects your marketplaces, selling websites, Facebook Messenger, and other customer service channels to the same dashboard and displays all of your customer messages and order details in one place. This means you will never miss a query again. Plus, you can dramatically reduce your odds of receiving negative feedback by staying on top of customer service inquiries.
Handle increased customer messages with ease
From holidays to sales, every seller faces certain times that are much busier than others. eDesk helps businesses deal with this increased volume of tickets through both its automated and one-click response features.
Improve team performance with better reporting
eDesk’s reporting feature helps you to plan and improve your customer service approach through our team performance metrics. This enables you to identify peak support and ticket volume times. With this information, you can ensure that you maintain speedy response times and never miss a query.
Increase positive reviews and make more sales
eDesk targets positive feedback with smart selective requests to increase positive reviews on Amazon, eBay, Trustpilot, and more. This leads to more sales for your business.
14-day trial | No credit card required | Guided setup
Not only does eDesk natively integrate with Facebook, but with 200+ marketplaces, webstores and integrations. Forget logging into multiple marketplace mailbox—eDesk centralizes the customer support queries from all your channels in one place.
14-day trial • No credit card required • Guided setup
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