Our help desk powers support for thousands of eCommerce businesses worldwide
Say Goodbye to managing countless logins and tabs. eDesk lets you consolidate customer messaging from TikTok Shop and everywhere else you sell into one smart inbox, with customer and order data built into every ticket.
Missing TikTok Shop SLAs can damage your reputation as a seller. Set custom SLA timers to keep compliance top of mind for your agents. Use our advanced smart inbox to prioritize, sort, filter and assign tickets based on their time left to solve. Don’t settle for less than exceptional marketplace performance.
Elevate your customer support experience with advanced AI capabilities, the ultimate aide to help boost agent efficiency. Utilize AI-driven ticket summaries, sentiment analysis, AI-assisted replies, HandsFree auto responses and more, to reduce support center costs, enhance speed, and elevate customer engagement.
Get help quickly by mentioning a colleague directly in the ticket thread or use eDesk’s Internal Share feature to loop in non-eDesk users. Escalate to warehouse staff or couriers or suppliers, with the full context and order information for quick resolution.
14-day trial | No credit card required | Guided setup
Consolidate your customer service tools into a single, user-friendly platform with eDesk to reduce software costs and improve efficiency.
Leverage the complete context of your shoppers’ order and conversation history to provide personalized service and reduce handling times.
Use the capabilities of AI to classify, interpret, summarize and answer queries, streamlining engagement and improving performance.
Adopt shared team inboxes and real-time collaboration tools to enhance collective issue resolution, reducing time spent per query.
Tap into comprehensive analytics and reporting tools to make data-driven decisions and identify cost-saving opportunities.
eDesk automates review requests and ensures you achieve the highest volume of 5* reviews, enabling you to grow faster and scale more profitably.
It’s so easy to integrate, and to have all of your customer queries all in one place from all of the different places that you sell is just a dream […] eDesk has absolutely exceeded my expectations. Everybody that I’ve spoken to in the company has been absolutely fantastic.
Susie Waghorn,
Head of Customer Service, Wetsuit Outlet
“With eDesk we have managed to reduce our second line response team in a way that helps the company really grow. Even with more marketplaces being introduced, we can keep the support team small.”
Irene Epp
Service Delivery Manager, Pertemba Global
45% marketplace growth, while maintaining 97.6% SLA compliance
14-day trial • No credit card required • Guided setup
Choose your language
© eDesk 2022, All rights reserved.
