Our eCommerce service desk software powers support for thousands of businesses worldwide
Make a serious impact to your support, right out of the box
Eliminate chaos by centralizing all your sales and messaging channels into one inbox
No more tab switching or relying on third-party add ons. With over 300 no-code integrations, eDesk provides your team with a unified smart inbox that consolidates all queries and prioritizes them based on SLA, category, or other parameters – empowering your agents to respond quickly and effectively.
Reduce handling times with instant access to the full context of each customer query & order
Only eDesk enables you to associate each customer message with the order and full customer history, across EVERY sales channel. Deploy personalization at scale by automatically using personal data in responses, saving 30-90 seconds of agent time per ticket.
Achieve 4x productivity with AI-powered automated workflows that actually work
Create happier, more high-performing teams with eDesk’s AI features like AI Categorization, AI Sentiment, AI Suggested Responses and AI Message Composer. These features will allow your team to send rapid and more personalized responses 24/7, ensuring your customers are highly satisfied, returning again and again.
Lower your support costs, increase your sales, and boost productivity
The #1 eCommerce helpdesk software
Try eDesk for free today.
Connect your channels in a matter of minutes.
14-day trial • No credit card required • Guided setup
