Customer support that scales with your orders, not your team.

When you start a free trial with eDesk, you will have access to our most comprehensive plan including all add-ons. If you want to start paying for any of our plans you can do this at any time during your free trial. If you would like to trial a specific plan you can contact us.

Throughout your 14-day trial period, eDesk is in Safe Mode. This means you can connect your channels and safely experiment with eDesk without disrupting your existing support process. Because eDesk is in Safe Mode messages are not stored or sent. you can disable Safe Mode at any time to start replying to your customers.

At the end of your eDesk trial, your data and setup remains intact, however, you will no longer be able to use eDesk. You can login to your account at any time and select a plan to purchase.

No, you do not need a credit card to sign up for a free trial. We only require credit card details when you purchase a plan with us.

We offer both monthly and annual plans. You can make adjustments to your plan at any time (but note that refunds are not given for cancellations or downgrades and your account will be active until the next payment date). If you have any further questions on managing your subscription, contact us.

If you need to adjust the number of agents on your plan, you can do this at any time by getting in touch with your account manager or customer support and they will help you make any adjustments.

Yes! The AI add-ons are available on all plans, giving you all of eDesk’s most powerful features and workflow automations, such as summaries, classifications, instant personalization, suggested responses, and so much more.

AI Agent is included in every plan. Your plan covers access to AI Agent, and automated resolutions are charged separately at €0.99 each. If no automated resolution occurs, there is no additional charge.

Getting set up with eDesk is easy! However, if you need any help our support team is available 24/7. You can also check out our comprehensive support library at support.edesk.com

If eDesk doesn’t start reducing your support workload within 30 days of going live, you won’t pay your base subscription for that period. To qualify, you’ll need to complete setup, connect your support channels, and actively use eDesk as part of your workflow. Workload reduction may include increased automation, fewer manual steps, or improved efficiency across your support operations.