Centralize your Mirakl Connect marketplaces and all your other selling and communication channels into one smart inbox. Slash response times, delight shoppers, and manage customer support with ease (especially during busy times).
Powering 5-star support for all Mirakl Connect Marketplaces
Susie Waghorn
Head of Customer Service, Wetsuit Outlet
Irene Epp
Service Delivery Manager, Pertemba Global
Prabhat Rai
Co-founder, Life Interiors
No more third-party plugins. No more penalties for missing marketplace SLAs. Our helpdesk lets you consolidate the customer messaging from all your channels into one smart inbox. This enables your team to easily sort, view, and prioritize inquiries so you can respond faster and spend less time managing customer support.
Work together like never before, thanks to features like auto-assign, internal notes, and @mention. Instantly send a message to a customer, operator, or both, with just one click. Our solution helps your team collaborate smoothly on resolving inquiries, all while knowing who needs to do what (or who has done what).
You don’t have to hire multilingual support staff to sell internationally. Our auto-translation feature helps sellers support wherever their customers are.
The automatically generated professional translations apply to both incoming and outgoing support messages, as well as in live chat.
Read more about how Pertemba support in multiple marketplaces using eDesk’s auto-translation.
Our smart inbox displays Mirakl Connect order processing and shipping data, customer information, tracking numbers, and all other pertinent info right alongside messages. That means you no longer have to click around or view different screens to answer customers’ questions.
Create happier, more high-performing teams with eDesk’s AI-powered automations. Our classification and suggested responses use AI to prepopulate replies with relevant order and product information. Expand the content of messages or adjust the tone to be friendlier or more professional with just one click. The result will be happier, more satisfied customers with instant and personalized responses to queries.
14-day trial | No credit card required | Guided setup
Not only does eDesk natively integrate with Mirakl Connect, but with every other top marketplace, webstore and integration. Forget logging into multiple marketplace mailboxes—eDesk centralizes the customer support queries from all your channels in one place.
Sauder has seen a remarkable 66% increase in efficiency, with the agents now personally replying to 50+ tickets each day – delivering personalized experiences at scale, resulting in a 98% satisfaction rate.
“As a retailer it’s incredibly difficult to effectively manage support from a shared email account or having to monitor and jump between different marketplaces. eDesk solves that for us by centralising all of our support, from all of our sales channels, into a single system built specifically for online retail. eDesk’s integration with Mirakl means we can effortlessly extend our sales channels without introducing complexity into our support model.”
14-day trial • No credit card required • Guided setup
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