One Helpdesk. Every eCommerce Channel.
Shopify. Amazon. TikTok Shop. Email. All in one place. eDesk centralises your support so nothing slips through the cracks.
One support view for everywhere you sell.
Research shows support agents lose nearly an hour every day just searching for information across disconnected tools.
Stop juggling multiple logins and browser tabs. Manage all multichannel messages from one smart inbox.
Support your shoppers across Amazon, Shopify, eBay, and 300+ channels, all from eDesk's Helpdesk. Native integrations bring order & customer details, and tracking & shipping info directly into each ticket, so you have everything you need to resolve issues fast.
Managing support across shared inboxes and multiple marketplaces is difficult. eDesk solves this by centralising all support from every sales channel into one system built for eCommerce.
Irene Epp
Service Delivery Manager at Pertemba Global
Faster, smarter support for happy customers, and agents.
Boost agent productivity and meet SLAs with AI classification, bulk actions, and smart filters that organize tickets automatically.
A clean, focused workspace gives you instant visibility into every customer interaction. Ready-to-use templates and intuitive navigation mean faster resolution times and less stressed teams.
Centralized support helps you
Save time
Say goodbye to tab-hopping. Resolve tickets faster with AI and intuitive inbox workflows, in one place.
Expand your reach
Scale your support effortlessly as order volume grows, and as you expand into more marketplaces.
Build loyalty
Reply consistently with templates and organized workflows. Happy customers become repeat buyers.
Helpdesk features
Unified multichannel view
Rich ticket view with full order context
SLA tracking
AI ticket classification
Filters, tags, & bulk actions
Rules, templates, & snippets
Try Interactive Tour
See how thousands of eCommerce sellers use eDesk to resolve support faster and increase sales.
Simplify your multi-channel support
Next, see how AI Agent helps you resolve tickets in your helpdesk automatically
Streamline and optimize your entire support operation
Start with a 14-day free trial that includes every feature, then pick the plan that’s right for you.
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