Kaufland.cz

Deliver seamless customer support on Kaufland.cz with eDesk. By connecting your Kaufland.cz account to eDesk, you can consolidate messages, orders, and essential information from Kaufland.cz and your other sales and communication channels in one centralized platform, streamlining your Support Team's workflow.

Send/receive messages to/from your Kaufland customers.

About Kaufland
Kaufland.de is one of the biggest and fastest-growing open marketplaces in Germany, offering an extensive sales channel and covering more than 5,000 product categories, including consumer electronics, furniture, homeware, gardening, DIY, sport and outdoor.

Kaufland and eDesk
Once you connect your Kaufland account to eDesk, it will display all your messages, orders and order information in one place to help your Support Team stay on top of tickets.

You can connect all your Kaufland marketplaces so you can prioritise tickets, have all the information you need on-hand and respond faster to customer queries from one shared mailbox.

What are the benefits of using the Kaufland app?
Connecting your Kaufland account to eDesk will allow you to see all your buyer messages from that Kaufland account directly in your eDesk Mailbox.

You will also see the relevant Kaufland customer data directly on the right-hand side of every single ticket so you can reply to your customers directly from eDesk.

All your orders on Kaufland will be displayed within your eDesk account too.

Benefits

Use eDesks smart inbox to effectively manage Kaufland.cz SLAs. Automatically centralize and prioritize expiring tickets from Kaufland.cz and other sales channels in eDesk to meet customer expectations
Equip your agents with the context needed to provide quick and informed responses with all customer and order data automatically attached to each eDesk ticket
Collaborate with other agents and external third parties such as a fulfillment service or supplier centrally in the eDesk ticket for efficient resolution.
Leverage built-in AI automations to create prompt, personalized responses, using message templates and snippets to auto-populate relevant customer order data from Kaufland.cz.
Utilize comprehensive reporting features to analyze support performance for Kaufland.cz against other channels, make data-driven decisions, and enhance overall efficiency.
Auto-translate messages for a global audience, expanding your reach and breaking language barriers on the Kaufland.cz marketplace.