ShipStation - eDesk Customer Support Solutions

Benefits

Streamline order management with a comprehensive view of Shipstation order data alongside each support ticket in eDesk for quick access to relevant information.
Use smart snippets to automatically insert Shipstation order data into responses and automated message templates for quicker personalization.

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WooCommerce

Send/receive messages from WooCommerce customers and view order data

Rithum

Connecting Rithum to eDesk will equip you with all the context you need to achieve positive outcomes for your customers. Reply to queries from your Rithum channels directly in eDesk and get visibility of order data including returns and cancellations your customers have made alongside the ticket in eDesk. You can also use the eDesk Rithum integration to connect 1 additional channel that eDesk doesn’t support natively. Sync and view order details in Rithum directly inside eDesk.

eDesk Talk

Speak directly to your customers with eDesk’s native voice solution.