Our help desk powers support for thousands of eCommerce businesses worldwide


Make a serious impact to your support, right out of the box
Eliminate chaos by centralizing all your sales and messaging channels into one inbox
No more tab switching or relying on third-party add ons. With over 300 no-code integrations, eDesk provides your team with a unified smart inbox that consolidates all queries and prioritizes them based on SLA, category, or other parameters – empowering your agents to respond quickly and effectively.

Reduce handling times with instant access to the full context of each customer query & order
Only eDesk enables you to associate each customer message with the order and full customer history, across EVERY sales channel. Deploy personalization at scale by automatically using personal data in responses, saving 30-90 seconds of agent time per ticket.

Achieve 4x productivity with AI-powered automated workflows that actually work
Create happier, more high-performing teams with eDesk’s AI features like AI Categorization, AI Sentiment, AI Suggested Responses and AI Message Composer. These features will allow your team to send rapid and more personalized responses 24/7, ensuring your customers are highly satisfied, returning again and again.

Resolve complex queries faster with market-leading collaboration capabilities
Ensure customer questions are addressed comprehensively and rapidly by getting them in front of the people with the answers. With eDesk’s suite of collaboration tools you can manually and automatically loop in and track responses from your colleagues, as well as suppliers and other third-party stakeholders.

Analyse and optimize support operations with comprehensive real-time reporting
The support team are the eyes and ears of the business. With eDesk’s insights you’ll be able to report back to the wider business on all aspects of your customer operations. A full suite of up to the minute reports enables you to make better decisions in resource, channel and product management.

Reap the rewards of exceptional customer support with great customers reviews
eDesk’s Feedback module enables you easily automate review requests to happy customers, ensuring you achieve the highest volume of 5-star reviews; enabling you to grow faster and scale more profitably.

Free Trial
Connect your channels in a matter of minutes. Try eDesk for free today.
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