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Our help desk powers support for thousands of eCommerce businesses worldwide

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Make a serious impact to your support, right out of the box

Eliminate chaos by centralizing all your sales and messaging channels into one inbox

No more tab switching or relying on third-party add ons. With over 300 no-code integrations, eDesk provides your team with a unified smart inbox that consolidates all queries and prioritizes them based on SLA, category, or other parameters – empowering your agents to respond quickly and effectively.

Reduce handling times with instant access to the full context of each customer query & order

Only eDesk enables you to associate each customer message with the order and full customer history, across EVERY sales channel. Deploy personalization at scale by automatically using personal data in responses, saving 30-90 seconds of agent time per ticket.

Achieve 4x productivity with AI-powered automated workflows that actually work

Create happier, more high-performing teams with eDesk’s AI features like AI Categorization, AI Sentiment, AI Suggested Responses and AI Message Composer. These features will allow your team to send rapid and more personalized responses 24/7, ensuring your customers are highly satisfied, returning again and again.

Resolve complex queries faster with market-leading collaboration capabilities

Ensure customer questions are addressed comprehensively and rapidly by getting them in front of the people with the answers. With eDesk’s suite of collaboration tools you can manually and automatically loop in and track responses from your colleagues, as well as suppliers and other third-party stakeholders.

Analyse and optimize support operations with comprehensive real-time reporting

The support team are the eyes and ears of the business. With eDesk’s insights you’ll be able to report back to the wider business on all aspects of your customer operations. A full suite of up to the minute reports enables you to make better decisions in resource, channel and product management.

Reap the rewards of exceptional customer support with great customers reviews

eDesk’s Feedback module enables you easily automate review requests to happy customers, ensuring you achieve the highest volume of 5-star reviews; enabling you to grow faster and scale more profitably.

1.5x
Over the course of a year, Pertemba almost doubled their marketplace presence from 90 to an impressive 130 sales channels, all while streamlining their second-line response team from 12 agents to just 7.
-38%
Wetsuit Outlet achieved a remarkable reduction of 38% in response times since implementing eDesk. Additionally, adopting eDesk has improved customer satisfaction as evidenced by their 5-star Trustpilot score.
+66%
Sauder has seen a remarkable 66% increase in efficiency, with the agents now personally replying to 50+ tickets each day – all with the ability to connect customer touchpoints and deliver personalized experiences resulting in a 98% satisfaction rate.

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Connect your channels in a matter of minutes. Try eDesk for free today.

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