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Smash support SLAs with the #1 help desk app for Amazon sellers

eDesk lets you centralize customer messages and order info all into one smart inbox. Connect through our Amazon integration now to slash response times and uplevel your eCommerce business. Note: You can also connect eDesk with eBay, Shopify, Facebook, and anywhere else you sell or communicate with buyers
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Powering support for thousands of eCommerce businesses worldwide

“It’s so easy to integrate, and to have all of your customer queries all in one place from all the different places you sell – is just a dream.”

Susie Waghorn

Head of Customer Service, Wetsuit Outlet

Results after switching to eDesk
35% decrease in response time & a 5-star Trustpilot score
Read their story →
“With eDesk we have managed to reduce our second line response team in a way that helps the company really grow. Even with more marketplaces being introduced, we can keep the support team small.”

Irene Epp

Service Delivery Manager, Pertemba Global

Results after switching to eDesk
45% marketplace growth, while maintaining 97.6% SLA compliance
Read their story →
“With eDesk, we’ve experienced improved response times, enhanced customer satisfaction, and streamlined communication, all of which are critical factors in the competitive e-commerce landscape.”

Prabhat Rai
Co-founder, Life Interiors

Results after switching to eDesk
A 50% decrease in response time while growing customer base by 2.5x 
Read more customer stories →

Your search for a complete eCommerce helpdesk is over

Sell more on Amazon and eBay

Sick of clicking between Amazon and eBay? A multichannel strategy is one of the most effective ways to grow your online business – but scaling support as you expand can be tricky.

eDesk makes it easy to sell on the two largest marketplaces in the world at the same time. Our clean user interface lets you effortlessly manage customer service for multiple accounts with just a few clicks. No more logging into various platforms, sorting through different inboxes, or sharing your passwords with staff.

The sky’s the limit when you centralize customer queries and order data from all your Amazon marketplaces, eBay stores, and selling channels into one smart mailbox.

Try eDesk for free

Avoid Amazon account deactivation

Receiving that crushing email that Amazon has placed your seller account under review because of your Amazon Health Rating (AHR) is a nightmare. eDesk has the customer service tools you need to comply with Amazon’s policies, crush service level agreements (SLAs), and avoid account deactivation.

  • Smash your SLAs using eDesk’s automations
  • Maintain a flawless Invoice Defect Rate
  • Reduce your Order Defect Rate using eDesk Insights

Take your company global

¿No hablas español? No problem. Scaling your Amazon business internationally can be difficult without multilingual support agents, so we made it easy.

The age of navigating various accounts and copying messages from Seller Central into Google Translate is over. Grow your Amazon business and scale support in international markets with eDesk’s Auto-translation feature.

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Request reviews automatically (while staying compliant)

No more manually clicking on each order to request feedback. With eDesk Feedback, you can get great reviews without lifting a finger.

Our solution uses the Amazon feedback software system behind the Seller Central Request a Review feature, so it’s 100% compliant with Amazon’s policies. You can use it even if you have been restricted from sending proactive messages before.

Try eDesk for free

14-day trial  |  No credit card required  |  Guided setup

The simple way to manage Amazon support

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Easily integrate with Amazon and anywhere else you support your customers

Not only does eDesk natively integrate with Amazon, but with 300+ other marketplaces, webstores, and other platforms. Forget logging into multiple marketplace mailboxes. eDesk centralizes all of your customer support queries into one place.

Learn more about our Amazon integration →
1.5x
Over the course of a year, Pertemba almost doubled their marketplace presence from 90 to an impressive 130 sales channels, all while streamlining their second-line response team from 12 agents to just 7.
-38%
Wetsuit Outlet achieved a remarkable reduction of 38% in response times since implementing eDesk. Additionally, adopting eDesk has improved customer satisfaction as evidenced by their 5-star Trustpilot score.
+66%
Sauder has seen a remarkable 66% increase in efficiency, with the agents now personally replying to 50+ tickets each day – delivering personalized experiences at scale, resulting in a 98% satisfaction rate.

We found integration super easy...the software is simple to navigate...

“We found integration super easy, and the eDesk team is a great support when setting up new channels. From a user perspective, the software is simple to navigate especially the live reporting, both for day-to-day users and our leadership team.”

Handle Amazon messages alongside all of your other channels in one, smart inbox​

14-day trial  |  No credit card required  |  Guided setup

Try eDesk for free
Or book a live demo →
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The All-in-One Help Desk for eCommerce

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