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No matter how well you run your ecommerce business, you can’t please everybody. The occasional customer complaint is almost inevitable for online sellers, especially if
Ever since Skullsplitter Dice founder Ted Cory had a bad experience with a Dungeons & Dragons product he bought online, building a business for role-playing
Consumer expectations are higher than ever, thanks to speedy innovations such as Amazon Prime Now, which offers two-hour delivery in certain US cities. Super-fast delivery
Just starting out in e-commerce? With borderless economies, endless innovations such as personalization, chatbots and all things AI, an online business can get bigger overnight—whether
We recently teamed up with customer journey optimization (CJO) company Yieldify to discuss what online sellers need to know about eCommerce disengagement in an age
Lead conversion is a big win for eCommerce business owners. Yet, there are myriad steps that can—and should—be taken after you successfully convert your prospects
When you first start selling online, receiving negative customer feedback can feel like a real kick in the teeth. You’ve put in all the hard
Every eCommerce business wants positive feedback, but a negative comment isn’t the end of the world. Remember, the purpose of feedback is to help your
Consumers are dramatically changing the face of customer service, and with the latest technologies helping to make businesses more available, consumers are demanding 24/7 accessibility,
Don’t tell my boss but I’m feeling generous and have decided to share two completely free templates directly from eDesk Feedback which you can use
The long term success of any online business relies on international eCommerce customer support. Now more than ever, customers want to feel an affinity with
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