Reduce customer queries by up to 30% by using Knowledge Base to publish help articles to your
website. This fully searchable solution, empowers customers to self-serve everywhere you sell.
Knowledge Base helps you publish mobile responsive content with your logo and colours so that your brand identity remains consistent on any platform. And articles are returned in internet and marketplace search results so you can connect with a wider wider audience, as well as track to Google Analytics so you can make more informed business decisions.
eDesk even has an option to create agent facing knowledge Bases, arming your team with the latest customer support policies, processes and other important internal information that enables them to resolve customer queries efficiently and in line with company standards every single time.
The best customer based system we’ve ever had!
eDesk gives what we want. The messaging system is very easy to use. I love the idea that you can set the system to automatically assign people in tickets. The email composition is very easy and the filters are awesome! Plus, the eDesk team is easy to be communicated. 🙂 Thank you very much!
Edgardo Amar | June 2017
Results using eDesk
Improved efficiency through automated ticket assignment boosts productivity and customer satisfaction.
Sign up for a 14-day free trial and test out all of eDesk’s features – including our full AI suite.
14-day trial | No credit card required | Guided setup
Our guided interactive tour of a demo environment gives you a feel for how it all works – at your own pace
Don’t play a guessing game of how to improve your support. Our experts are on call to listen to your pain points and find solutions, fast.
Watch our short demo video showing how eDesk can immediately start saving your business time and money with better, more automated customer support.
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