Powerful AI-Powered Support for Marketplaces
Deliver seamless, automated customer support across Amazon, eBay, Walmart and more, enhancing efficiency and customer satisfaction.
Our help desk powers support for thousands of eCommerce businesses worldwide
Why eDesk for Marketplaces?
Managing customer support across multiple marketplaces is complex, time-consuming, and prone to inefficiencies.
AI-Powered Automation
Smart replies and automated ticket categorization provide order and tracking updates without requiring agent intervention.
Seamless Multi-Marketplace Integration
Connects with Amazon, eBay, Walmart, Etsy, Shopify, and more—providing one centralized platform for all queries.
Boost Agent Productivity
AI-powered suggestions help agents respond faster, while urgent customer issues are automatically prioritized.
24/7 AI Chatbot Support
AI-driven self-service enables instant issue resolution, with seamless escalation to human agents when needed.
Explore eDesk
How eDesk for Marketplaces Works
We use generative AI to transform ecommerce support, automating responses and enhancing customer satisfaction.
“So far, 40% of all conversations coming into chat are fully automated using eDesk's AI. This frees up our human agents to focus on more personalized interactions and complex issues."
Chad Warren
Sr. Manager of Customer Service
Marketplace Integrations
Seamless Support Across 250+ Sales Channels – Wherever You Sell, We Connect!
eDesk natively connects with over 250+ leading apps
FAQs
Answers to frequently asked questions.
Free Trial
Try eDesk free for 14 Days
Start a free 14-day trial to see how eDesk streamlines eCommerce support with AI, automation, and multi-channel integration—no credit card required!
Streamline and optimize your entire support operation
Start with a 14-day free trial that includes every feature, then pick the plan that’s right for you.
Start for Free