Essential
For small teams getting started with AI-powered support
- 1 online store / marketplace
- Centralized support workspace
- Social messaging
- Live Chat
- Rule-based automations
1 online store / marketplaceGrowth
For teams automating support across multiple channels at scale
- Everything in Essential, plus
- 5 online stores / marketplaces
- Performance reporting
- CSAT surveys
Professional
For high-volume teams needing greater control and performance
- Everything in Growth, plus
- 10 online stores / marketplaces
- Assisted onboarding / training
- 2 free read-only users
Enterprise
For large or complex operations needing tailored workflows
- Everything in Professional, plus
- Unlimited channels
- Dedicated account manager
- Multi-brand workflows
Enhance your plan (optional)
Bolt on extra capabilities to any plan whenever you need them.
AI Assist
Suggested replies, tone adjustments and faster drafting inside every ticket so agents respond more consistently.
$30per agent / month
Translate
Communicate with customers in any language. AI translations remove language barriers for your whole team.
$19per agent / month
Feedback
Automate review requests on Google, Trustpilot and marketplaces turn interactions into better ratings.
$99per account / month
eDesk Guarantee)
If eDesk doesn’t start reducing your support workload within 30 days, you don’t pay.
Compare all features
Everything in each plan, side by side. AI Agent is included everywhere, you only pay $0.99 per outcome it resolves.
Features | Essential$39/mo$49/mo | Growth$89/mo$115/mo | Professional$119/mo$149/mo | EnterpriseCustomCustom | |
|---|---|---|---|---|---|
| Centralize | |||||
| Connected online stores | 1 | 5 | 10 | Unlimited | |
| Shared team inbox | Included | Included | Included | Included | |
| Email, live chat & social channels | Included | Included | Included | Included | |
| Order & customer data sync | Included | Included | Included | Included | |
| Automate | |||||
| AI Agent — pay per outcome ($0.99) | Included | Included | Included | Included | |
| Automation rules & workflows | Included | Included | Included | Included | |
| Auto-responder & SLA timers | Not included | Included | Included | Included | |
| AI Assist (reply drafting) | Add-on | Add-on | Add-on | Add-on | |
| AI Translate | Add-on | Add-on | Add-on | Add-on | |
| Personalize | |||||
| Snippets & saved templates | Included | Included | Included | Included | |
| Multi-brand / multi-store views | Not included | Not included | Not included | Included | |
| Measure | |||||
| Performance reporting | Not included | Included | Included | Included | |
| CSAT surveys | Not included | Included | Included | Included | |
| Custom dashboards | Not included | Not included | Included | Included | |
| Collaborate & scale | |||||
| Roles & permissions | Not included | Included | Included | Included | |
| Free read-only users | Not included | Not included | 2 | Unlimited | |
| Dedicated account manager | Not included | Not included | Not included | Included | |
| Onboarding & support | |||||
| 24/7 support | Included | Included | Included | Included | |
| Assisted onboarding | Not included | Not included | Included | Included | |
| Feedback & Reviews (Trustpilot, Google) | Add-on | Add-on | Add-on | Add-on | |
Trusted by thousands of eCommerce businesses
“AI Agent has become our most productive team member, handling 30% of our support across Amazon, eBay & Shopify, and freeing our human team to focus on high-touch wholesale relationships”
Greg Ulrich
President, MyBoatStore
97%
SLA compliance within a 24-hour timeframe
Irene Epp
Service Delivery Manager, Pertemba Global
$50k
Revenue made by AI Agent in 3 months
Patrick Canning
CEO, Yvolution
35%
AI Agent resolution rate
Patrick Canning
CEO, Yvolution
54%
eDesk AI reduced agent handling time
F.W
Hey Pharma
45%
eDesk grew our marketplaces
Irene Epp
Service Delivery Manager, Pertemba Global
FAQs
Answers to frequently asked questions.
How does a free trial work?
When you start a free trial with eDesk, you will have access to our most comprehensive plan including all add-ons. If you want to start paying for any of our plans you can do this at any time during your free trial. If you would like to trial a specific plan you can contact us.
Throughout your 14-day trial period, eDesk is in Safe Mode. This means you can connect your channels and safely experiment with eDesk without disrupting your existing support process. Because eDesk is in Safe Mode messages are not stored or sent. you can disable Safe Mode at any time to start replying to your customers.
What’s an outcome?
An outcome is AI Agent doing the work, not just trying. You’re charged 0.99 only when it actually answers your customer or takes real action on their behalf — once per ticket, however many messages it takes.
No reply. No action. No charge.
What happens at the end of my free trial?
At the end of your eDesk trial, your data and setup remains intact, however, you will no longer be able to use eDesk. You can login to your account at any time and select a plan to purchase.
Do I need a credit card to sign up for a free trial?
No, you do not need a credit card to sign up for a free trial. We only require credit card details when you purchase a plan with us.
Are subscriptions monthly or annual? Can I upgrade or downgrade?
We offer both monthly and annual plans. You can make adjustments to your plan at any time (but note that refunds are not given for cancellations or downgrades and your account will be active until the next payment date). If you have any further questions on managing your subscription, contact us.
Can I add or remove agents from my plan?
If you need to adjust the number of agents on your plan, you can do this at any time by getting in touch with your account manager or customer support and they will help you make any adjustments.
Can I get AI features on any plan?
Yes! The AI add-ons are available on all plans, giving you all of eDesk’s most powerful features and workflow automations, such as summaries, classifications, instant personalization, suggested responses, and so much more.
How do I set up my account?
Getting set up with eDesk is easy! However, if you need any help our support team is available 24/7. You can also check out our comprehensive support library at support.edesk.com