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eDesk ernennt die ehemalige J2 Global-Vermarkterin Fiona O’Connor zum neuen Vice President of Global Marketing. eDeskeDesk, der führende Anbieter von eCommerce-Kundenservice-Software, hat die globale SaaS-Marketing-Expertin
Die Weihnachtszeit ist zweifellos die wichtigste Zeit des Jahres für eCommerce-Händler. Die Umsätze von Cyber 5 (die fünf Tage zwischen Thanksgiving und Cyber Monday)
Genau wie Sie begeistern wir uns für unsere Kunden – ihr Erfolg ist unser Antrieb. Deshalb arbeitet das eDesk Produktteam ständig daran, unser eCommerce Helpdesk
Automation is everywhere. What started with assembly lines in the manufacturing space has now moved into knowledge-based work involving digitisation and data, such as marketing
Most modern brands realise that it’s essential to be active across the digital channels where their customers are most present. While social messaging has been
Are your sales figures falling and you’re struggling to figure out why? Or are you simply looking for new ways to get ahead of the
As a business that sells products or services to customers, it’s a given that your customers will talk about your company or brand. It’s only
Die Wahl einer E-Commerce-Plattform für Ihr Unternehmen kann schwierig sein. Die Auswahl ist groß, und der Vergleich von Merkmal wie Vorlagen, Vorteilen und Preisen kann
Online reviews have never been more prevalent than they are today. Just take one look at the popularity of review websites such as TripAdvisor, Amazon
Customer experience is one of the most important factors in the success of a business. This is because offering a good customer experience leads to
In customer service, nothing beats a personal connection. That said, there are some customer service tasks that can now be automated using new artificial intelligence
The journey of a 21st century online shopper from their initial research to viewing and then purchasing a product is complex and difficult to predict.
