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En ce qui concerne les plateformes de service à la clientèle, Zendesk et Freshdesk comptent parmi les solutions d’assistance les plus connues du marché. Tous
Naturally, every business wants its customers to leave each interaction feeling happy and fulfilled. The benefits of having happy customers go beyond the moment! They’re
ECOMWORLD 2021, the largest online event for the eCommerce industry, takes place June 28th-29th. Are you attending ECOMWORLD 2021, the largest online event for the
In today’s competitive world, customer service is all about ensuring a superior customer experience. This means that the top brands must all compete to provide
Amazon reviews are incredibly important for driving purchases. They have a significant impact on your products’ Buy Box performance, which dramatically affects your listings’ visibility.
While demand for online goods remains high, increased supply chain costs and delayed delivery times point to a shipping crisis set to further test the
Customer support tickets. Maybe it’s a phrase you’ve heard before, or perhaps you’re already familiar with them and work with them daily. You may have
Customer support is one of the most important elements of your business, but if you don’t manage and invest your budget in the right places,
One thing everyone can use more of is time. It’s a non-renewable resource. Think of what you could do if you had an extra hour
Tech industry veteran Eileen O’Mara has taken on the position of non-executive director as eDesk enhances its product suite with new innovations. eCommerce customer service
Every eCommerce seller knows that positive reviews are a good thing, but just how much do shoppers rely on them when deciding what to buy?
A customer has just had a disastrous experience with one of your products. Perhaps, they didn’t even receive it. While this is by no means
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