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“The customer is always right” is an old customer service adage we’ve all heard countless times. It can come across as a bit of a
If you’re a customer support professional, your number one priority is providing an excellent customer experience. But even if you think you’re winning at customer
IRX Engage Summit (5-9th July 2021) will bring the most relevant, current and valuable insight into the technologies to help your online brand grow. Have
Quando si parla di piattaforme di assistenza clienti, Zendesk e Freshdesk sono alcune delle soluzioni di helpdesk più conosciute sul mercato. Entrambe godono di una
Naturally, every business wants its customers to leave each interaction feeling happy and fulfilled. The benefits of having happy customers go beyond the moment! They’re
ECOMWORLD 2021, the largest online event for the eCommerce industry, takes place June 28th-29th. Are you attending ECOMWORLD 2021, the largest online event for the
Nel mondo competitivo di oggi, il servizio clienti deve garantire un’esperienza superiore. Ciò significa che i migliori marchi devono competere per fornire ai loro clienti
Amazon reviews are incredibly important for driving purchases. They have a significant impact on your products’ Buy Box performance, which dramatically affects your listings’ visibility.
While demand for online goods remains high, increased supply chain costs and delayed delivery times point to a shipping crisis set to further test the
Customer support tickets. Maybe it’s a phrase you’ve heard before, or perhaps you’re already familiar with them and work with them daily. You may have
Customer support is one of the most important elements of your business, but if you don’t manage and invest your budget in the right places,
One thing everyone can use more of is time. It’s a non-renewable resource. Think of what you could do if you had an extra hour
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