All your eCommerce customer support tips, education and news.

How implementing SLA’s on your branded website can improve sales

Ann O'Sullivan August 27, 2024

Making the most of the new TikTok/Amazon relationship

Maria Keenan August 15, 2024

5 Business-Critical Reasons You Should Never Buy Fake Amazon Reviews (And What to Do Instead)

Maria Keenan August 13, 2024

Mirakl Connect: Empowering eCommerce Sellers in the Marketplace Era

Maria Keenan August 9, 2024

Mastering TikTok Shop Customer Service: 10 Strategies

Maria Keenan August 8, 2024

Debrief Report: The Impact of Amazon Prime Day 2024 on Customer Service (eDesk Data)

Maria Keenan August 8, 2024

How One TikTok Shop Seller Made $1M in 24 Hours: 7 SMB eCommerce Insights

Maria Keenan August 9, 2024

How to Support and Sell to Customers on Social Media with eDesk

Maria Keenan August 9, 2024

How to Get More Sales from TikTok Shop (With Data-Backed Examples)

Maria Keenan August 9, 2024

How to Comply with TikTok Seller Guidelines (2024)

Maria Keenan August 9, 2024

How to Deliver Quality Marketplace Customer Service in 2024

Erin Bradley August 9, 2024

Managing SLAs on Prime Day: 5 Proven Strategies

Erin Bradley August 9, 2024