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Allegro

Deliver seamless customer support on Allegro with eDesk. By connecting your Allegro account to eDesk, you can consolidate messages, orders, and essential information from Allegro and your other sales and communication channels in one centralized platform, streamlining your Support Team's workflow.

Send/receive messages to/from your Allegro customers.

Benefits

  • Use eDesks smart inbox to effectively manage Allegro SLAs. Automatically centralize and prioritize expiring tickets from Allegro and other sales channels in eDesk to meet customer expectations
  • Equip your agents with the context needed to provide quick and informed responses with all customer and order data automatically attached to each eDesk ticket
  • Resolve customer issues in a flash with automatic ticket creation when an incident is raised in Mirakl. You’ll have flexibility to message either the customer or Allegro centrally, when operator intervention is necessary.
  • Leverage built-in AI automations to create prompt, personalized responses, using message templates and snippets to auto-populate relevant customer order data from Allegro.
  • Utilize comprehensive reporting features to analyze support performance for Allegro against other channels, make data-driven decisions, and enhance overall efficiency.
  • Auto-translate messages for a global audience, expanding your reach and breaking language barriers on the Allegro marketplace.

Streamline Allegro customer support with smart, centralized customer support in eDesk.

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