No more tab switching or relying on third-party add ons. eDesk provides your team with a unified smart inbox that consolidates queries from all your sales and communications channels.
Yes, all of them. No, you don’t need a third party.
Selling on marketplaces offers your brand built-in trust and an expanded customer base, however, each marketplace comes with their own rules and requirements for customer support. eDesk minimizes effort and risk by allowing for rules and settings that can be customized to meet compliance regulations for Amazon, eBay, Walmart, Mirakl – any marketplace! Not only that, your team can completely eliminate tab-switching and multiple logins, streamlining your support processes and saving loads of time.
Your webstore is your virtual storefront. It shines as a representative of your brand and is the basis for your online reputation. Building trust with visitors to your eCommerce site is critical. No matter how your store is built – Shopify, BigCommerce, Magento, etc.– eDesk will bring your webstore queries and live chat messages directly to one single inbox, giving you the power to reply efficiently and win over customers again and again.
Categorized for efficient organization to aid support agents in locating tickets.
Prioritize tickets to help manage workloads and meet SLAs.
Quick searching and filtering of tickets, simplifying issue identification and resolution.
An email address can often be the first thing customers look for when they need support. Ensure all of your customers’ emails are answered, without multiple support agents having to login to multiple inboxes and track responses. Gmail, Outlook, Yahoo! and other email providers integrate seamlessly with eDesk, sending your customers messages to eDesk’s smart inbox, where they can be assigned an owner via custom routing, SLA rules, and other collaborative tools that ensure your team is providing 5-star support.
Share ticket and customer data internally and externally
By using eDesk, you'll know about all comments immediately and can work to resolve any issues while protecting your public image.
Online customers are reaching out for support and answers everywhere your brand is – and that certainly includes Facebook, Instagram, WhatsApp, and more. The best support teams are meeting their customers everywhere they are. But multichannel support doesn’t need to be daunting. Integrating your social channels with eDesk sends your direct messages, posts, and comments straight to your inbox. No communication missed!
Set your SLAs and give your team realistic targets for responding to customers.
Create personalized filters so that you and your team can address messages more seamlessly.
Improve reporting and mailbox filtering by labelling, grouping, and organizing your tickets.
See your customers, orders, tickets, tracking numbers, total order value, and more all in one place.
Let customers easily find the answers they seek by building your own self-service help center.
With 250+ integrations, eDesk lets you connect anywhere, all from one smart inbox.
Connect one phone number with your eDesk to allow your customer service agents to make and receive calls.
Easily share tickets with external parties, such as suppliers and shipping carriers.
This product helps my business a lot! Great service and great price.
Been using this for a while and eDesk really helps me to keep all the necessary data and email in one place which led for our business to grow. Great customer service, agents are always polite and reply as fast as possible. Great pricing and helpful CSM managers. Switched from another app and hoping to stick with it as much as possible.
eDesk led to business growth with excellent service, pricing, and centralization.
“With eDesk we have managed to reduce our second line response team in a way that helps the company really grow. Even with more marketplaces being introduced, we can keep the support team small.”
Irene Epp
Service Delivery Manager, Pertemba Global
45% marketplace growth, while maintaining 97.6% SLA compliance
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