Spend less time and effort on your customer support, all while delighting shoppers and improving response rates.
Our customer service software for eCommerce lets you centralize the messaging from all your marketplaces and communication channels into one smart inbox. Connect through our Shopify integration to take your Shopify store to new heights.
Powering support for thousands of eCommerce businesses worldwide
Susie Waghorn
Head of Customer Service, Wetsuit Outlet
Irene Epp
Service Delivery Manager, Pertemba Global
Prabhat Rai
Co-founder, Life Interiors
With eDesk’s Customer View, you can view all customer and order data on one screen. No more having to click around to find order details, tracking numbers, or customer info.
Plus, our easy-to-use, customizable AI templates make responding to frequently asked questions easier and faster than ever. This allows your customer support team to expend less manual effort and exceed expectations in a fraction of the time.
Connecting your Shopify account to eDesk’s customer support software doesn’t just make it easier for your team to stay on top of messages. With our updated integration, making order adjustments is easier than ever. Action returns, cancellations and even create duplicate shopify orders for item replacements directly from eDesk. This is just one more way we take the hassle out of providing great customer service.
Our customer support tool lets you use built-in AI to reduce response times, increase efficiency, and eliminate repetitive tasks. This means your Shopify customer support team can work smarter, not harder, and you can focus on growing your business.
How can personalization help your eCommerce business retain customers? With eDesk you can use personalization to tailor a customer’s journey based on context from their previous behavior and their segmentation into categories such as new customer, repeat customer, VIP, etc.
This personalized experience gives your customers the confidence to repurchase and leave great reviews. Improved customer satisfaction and better brand loyalty? That’s good for business.
With all of your support channels in one tool, you’ll be able to automatically assign tickets based on expertise and sales cycle, separate logistics issues from product questions, or focus on pre-sales questions.
Everything you need to scale your Shopify business and provide awesome service to your customers, no matter where they communicate with you.
14-day free trial. No credit card required.
Our 200+ integrations mean you can consolidate all of your eCommerce platforms and communication channels (Shopify, eBay, Amazon, Facebook, Instagram, WhatsApp, email, and more), into one smart inbox. This allows you to streamline support and respond faster to customer requests from the same convenient dashboard, no matter where the message originated.
Whether you’re new to a help desk software or need help transitioning from another system, we’ll get you setup and running in no time.
14-day trial • No credit card required • Guided setup
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