Login
Book a demo
Start for free

Back to directory

BigCommerce

Deliver seamless customer support on BigCommerce with eDesk. By connecting your BigCommerce store to eDesk, you can consolidate messages, orders, and essential information from BigCommerce and your other sales and communication channels in one centralized platform, streamlining your Support Team's workflow. Spend less time and effort on your customer support, all while delighting shoppers and improving response rates.

Send/receive messages from BigCommerce customers and view order data

Benefits

  • Automatically organize and prioritize expiring tickets from BigCommerce to meet SLA’s and delight customers
  • Equip your agents with the context needed to provide quick and informed responses with all BigCommerce customer and order data automatically attached to each eDesk ticket
  • Collaborate with other agents and external third parties such as a fulfillment service or supplier centrally in the eDesk ticket for efficient resolution.
  • Leverage built-in AI automations to create prompt, personalized responses, using message templates and snippets to auto-populate relevant customer and order data from BigCommerce
  • Utilize comprehensive reporting features to analyze support performance for BigCommerce against other channels, make data-driven decisions, and enhance overall efficiency.

Start for free

Send/receive messages from BigCommerce customers and view order data

Categories

Resources

How to connect bigCommerce with eDesk »

Learn More about our bigCommerce integration »

Explore 250+ other apps & integrations

Pandacola

About Pandacola Pandacola is a French e-commerce platform that connects manufacturers of personalized items and gifts with business customers around the world. How does Pandacola ...

Rubix

About Rubix Operating in 23 countries, Rubik’s is Europe’s leading industrial supplies specialist. Rubix serves businesses in many sectors including food and drink, packaging, aerospace, ...

Express

About Express Express is a US fashion-forward apparel brand and style community. The Express marketplace connects Express’ ambitious, style-conscious fans with unique vendors & top ...

Alltricks

About Alltricks Alltricks aims to offer the greatest cycling, running and outdoor catalogue with the best prices! With more than 600 brands including Shimano, Sram, ...
eDesk

The All-in-One Help Desk for eCommerce

Discover our other products
Compare
Alternatives
Features
Integrations
Resources
Guides
Company
Follow along with us
Facebook Twitter Youtube Linkedin Instagram
Facebook Twitter Youtube Linkedin Instagram

Choose your language

© eDesk 2022, All rights reserved.

Privacy Policy

Website Terms