Sears

Deliver seamless customer support on Sears with eDesk. By connecting your Sears account to eDesk, you can consolidate messages, orders, and essential information from Sears and your other sales and communication channels in one centralized platform, streamlining your Support Team's workflow.

Send/receive messages to/from your Sears customers.

About Sears
Sears allows businesses of all sizes to conveniently list and sell their products online. It’s one of the fastest-growing marketplaces online and it provides sellers with a reliable, secure and cost-effective way to grow their business quickly.

Sears and eDesk
Once you connect your Sears account to eDesk, it will display all your messages, orders and order information in one place to help your Support Team stay on top of tickets.

You can connect all your Sears marketplaces so you can prioritise tickets, have all the information you need on-hand and respond faster to customer queries from one shared mailbox.

What are the benefits of using the Sears app?
Connecting your Sears account to eDesk will allow you to see all your buyer messages from that Sears account directly in your eDesk Mailbox.

You will also see the relevant Sears customer data directly on the right-hand side of every single ticket so you can reply to your customers directly from eDesk.

All your orders on Sears will be displayed within your eDesk account too.

Benefits

  • Use eDesks smart inbox to effectively manage Sears SLAs. Automatically centralize and prioritize expiring tickets from Sears and other sales channels in eDesk to meet customer expectations
  • Equip your agents with the context needed to provide quick and informed responses with all customer and order data automatically attached to each eDesk ticket
  • Collaborate with other agents and external third parties such as a fulfillment service or supplier centrally in the eDesk ticket for efficient resolution.
  • Leverage built-in AI automations to create prompt, personalized responses, using message templates and snippets to auto-populate relevant customer order data from Sears.
  • Utilize comprehensive reporting features to analyze support performance for Sears against other channels, make data-driven decisions, and enhance overall efficiency.
  • Auto-translate messages for a global audience, expanding your reach and breaking language barriers on the Sears marketplace.

Streamline Sears customer support with smart, centralized customer support in eDesk.

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