Yoox

Deliver seamless customer support on Yoox with eDesk. By connecting your Yoox account to eDesk, you can consolidate messages, orders, and essential information from Yoox and your other sales and communication channels in one centralized platform, streamlining your Support Team's workflow.

Send/receive messages to/from your Yoox customers.

About Yoox

Established in 2000, YOOX is the world’s leading online store for fashion, design and art that lasts a lifetime and beyond. Available in more than 100 countries with 10 languages, YOOX provides a seamless shopping experience across all devices with easy returns and multilingual customer care 24/7, 365 days a year.

How does Yoox work with eDesk?

Once you connect your Yoox to eDesk, it will display all your messages, orders and order information in one place to help your Support Team stay on top of tickets.
Connect Yoox to eDesk to get all the information you need on-hand and respond faster to customer queries from one shared mailbox. You’ll also have the ability to choose whether you’d like to reply to the operator, customer or operator & customer.

What are the benefits of using the Yoox app?

Connecting your Yoox account to eDesk will allow you to see all your buyer messages from that Yoox account directly in your eDesk Mailbox.

You will also see the relevant Yoox customer data directly on the right-hand side of every single ticket so you can reply to your customers directly from eDesk.

All your orders on Yoox will be displayed within your eDesk account too.

You can also take advantage of all the amazing features eDesk has to offer:

A centralized inbox for all apps
Real-time dynamic Insights

Full team and Yoox channel reporting

Built in auto replies

Manage your Yoox marketplace SLAs

Auto-translate your messages

Respond faster with snippets and templates

Benefits

  • Use eDesks smart inbox to effectively manage Yoox SLAs. Automatically centralize and prioritize expiring tickets from Yoox and other sales channels in eDesk to meet customer expectations
  • Equip your agents with the context needed to provide quick and informed responses with all customer and order data automatically attached to each eDesk ticket
  • Resolve customer issues in a flash with automatic ticket creation when an incident is raised in Mirakl. You’ll have flexibility to message either the customer or Yoox centrally, when operator intervention is necessary.
  • Leverage built-in AI automations to create prompt, personalized responses, using message templates and snippets to auto-populate relevant customer order data from Yoox.
  • Utilize comprehensive reporting features to analyze support performance for Yoox against other channels, make data-driven decisions, and enhance overall efficiency.
  • Auto-translate messages for a global audience, expanding your reach and breaking language barriers on the Yoox marketplace.

Streamline Yoox customer support with centralized customer and operator communications in eDesk.

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