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Built for ecommerce and powered by AI, eDesk helps you streamline support, drive loyalty, and grow your business.
ecommerce sales supported every year.
See how 5K+ ecommerce sellers use eDesk, the leading ecommerce customer support software, to cut support times in half and increase sales.
eDesk helps you manage pre-sales queries across both chat and your inbox, using your inventory, pricing, and knowledge base to provide accurate answers in seconds.
Give your team a unified smart inbox that automatically gathers all key information—customer, order, product, price, and shipment.
Delight your customers with speedy, accurate replies. Empower your agents to deliver great support instantly.
Resolve up to 70% of online sales and service queries 24/7. Answer queries on products, orders and more.
Innovative support with AI summaries, sentiment analysis, assisted replies, and auto responses.
Boost business and build relationships by engaging shoppers in real-time.
We leverage generative AI to revolutionize ecommerce customer support. By automating responses and analyzing queries, our AI tools boost efficiency and elevate customer satisfaction.
Streamline support with intelligent ticket routing, automated replies, and sentiment analysis.
Deliver quick, accurate answers for seamless customer communication.
Offer 24/7 real-time, automated support for uninterrupted service.
“This is such an amazing tool for customer service”
“Brilliant app and a great support team behind it”
Explore how eDesk can transform your ecommerce support and drive growth.
eDesk offers an unrivalled suite of integrations with sales channels, communications and order management solutions.
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