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1800 Flowers

Deliver seamless customer support on 1800 Flowers with eDesk. By connecting your 1800 Flowers account to eDesk, you can consolidate messages, orders, and essential information from 1800 Flowers and your other sales and communication channels in one centralized platform, streamlining your Support Team's workflow.

Send/receive messages to/from your 1800 Flowers customers.

About 1800 Flowers

1-800-Flowers.com is a floral and foods gift retailer and distribution company in the United States.

How does 1800 Flowers work with eDesk?

Once you connect your 1800 Flowers to eDesk, it will display all your messages, orders and order information in one place to help your Support Team stay on top of tickets.
Connect 1800 Flowers to eDesk to get all the information you need on-hand and respond faster to customer queries from one shared mailbox. You’ll also have the ability to choose whether you’d like to reply to the operator, customer or operator & customer.

What are the benefits of using the 1800 Flowers app?

Connecting your 1800 Flowers account to eDesk will allow you to see all your buyer messages from that 1800 Flowers account directly in your eDesk Mailbox.

You will also see the relevant 1800 Flowers customer data directly on the right-hand side of every single ticket so you can reply to your customers directly from eDesk.

All your orders on 1800 Flowers will be displayed within your eDesk account too.

You can also take advantage of all the amazing features eDesk has to offer:

A centralized inbox for all apps
Real-time dynamic Insights

Full team and 1800 Flowers channel reporting

Built in auto replies

Manage your 1800 Flowers marketplace SLAs

Auto-translate your messages

Respond faster with snippets and templates

Benefits

Use eDesks smart inbox to effectively manage 1800 Flowers SLAs. Automatically centralize and prioritize expiring tickets from 1800 Flowers and other sales channels in eDesk to meet customer expectations
Equip your agents with the context needed to provide quick and informed responses with all customer and order data automatically attached to each eDesk ticket
Resolve customer issues in a flash with automatic ticket creation when an incident is raised in Mirakl. You’ll have flexibility to message either the customer or 1800 Flowers centrally, when operator intervention is necessary.
Leverage built-in AI automations to create prompt, personalized responses, using message templates and snippets to auto-populate relevant customer order data from 1800 Flowers.
Utilize comprehensive reporting features to analyze support performance for 1800 Flowers against other channels, make data-driven decisions, and enhance overall efficiency.
Auto-translate messages for a global audience, expanding your reach and breaking language barriers on the 1800 Flowers marketplace.

Streamline 1800 Flowers customer support with centralized customer and operator communications in eDesk.

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Resources

How to connect 1800 Flowers with eDesk »

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