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Afound

Deliver seamless customer support on Afound with eDesk. By connecting your Afound account to eDesk, you can consolidate messages, orders, and essential information from Afound and your other sales and communication channels in one centralized platform, streamlining your Support Team's workflow.

Send/receive messages to/from your Afound customers.

About Afound

Afound offers great discounts on everything, always. The online marketplace (afound.com) offers the customer discounts on products from all H&M Group brands together with a wide mix of external fashion, sports, interior and beauty brands.

How does Afound work with eDesk?

Once you connect your Afound to eDesk, it will display all your messages, orders and order information in one place to help your Support Team stay on top of tickets.
Connect Afound to eDesk to get all the information you need on-hand and respond faster to customer queries from one shared mailbox. You’ll also have the ability to choose whether you’d like to reply to the operator, customer or operator & customer.

What are the benefits of using the Afound app?

Connecting your Afound account to eDesk will allow you to see all your buyer messages from that Afound account directly in your eDesk Mailbox.

You will also see the relevant Afound customer data directly on the right-hand side of every single ticket so you can reply to your customers directly from eDesk.

All your orders on Afound will be displayed within your eDesk account too.

You can also take advantage of all the amazing features eDesk has to offer:

A centralized inbox for all apps
Real-time dynamic Insights

Full team and Afound channel reporting

Built in auto replies

Manage your Afound marketplace SLAs

Auto-translate your messages

Respond faster with snippets and templates

Benefits

Use eDesks smart inbox to effectively manage Afound SLAs. Automatically centralize and prioritize expiring tickets from Afound and other sales channels in eDesk to meet customer expectations
Equip your agents with the context needed to provide quick and informed responses with all customer and order data automatically attached to each eDesk ticket
Resolve customer issues in a flash with automatic ticket creation when an incident is raised in Mirakl. You’ll have flexibility to message either the customer or Afound centrally, when operator intervention is necessary.
Leverage built-in AI automations to create prompt, personalized responses, using message templates and snippets to auto-populate relevant customer order data from Afound.
Utilize comprehensive reporting features to analyze support performance for Afound against other channels, make data-driven decisions, and enhance overall efficiency.
Auto-translate messages for a global audience, expanding your reach and breaking language barriers on the Afound marketplace.

Streamline Afound customer support with centralized customer and operator communications in eDesk.

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Resources

How to connect Afound with eDesk »

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