Back to directory

BUT

Deliver seamless customer support on BUT with eDesk. By connecting your BUT account to eDesk, you can consolidate messages, orders, and essential information from BUT and your other sales and communication channels in one centralized platform, streamlining your Support Team's workflow.

Send/receive messages to/from your BUT customers.

About BUT

BUT is a homeware retailer based in France that specializes in furniture and home decor, home appliances, and consumer electronics. In addition to its busy website and online marketplace, BUT has more than 300 stores throughout France.

How does BUT work with eDesk?

Once you connect your BUT to eDesk, it will display all your messages, orders and order information in one place to help your Support Team stay on top of tickets.
Connect BUT to eDesk to get all the information you need on-hand and respond faster to customer queries from one shared mailbox. You’ll also have the ability to choose whether you’d like to reply to the operator, customer or operator & customer.

What are the benefits of using the BUT app?

Connecting your BUT account to eDesk will allow you to see all your buyer messages from that BUT account directly in your eDesk Mailbox.

You will also see the relevant BUT customer data directly on the right-hand side of every single ticket so you can reply to your customers directly from eDesk.

All your orders on BUT will be displayed within your eDesk account too.

You can also take advantage of all the amazing features eDesk has to offer:

A centralized inbox for all apps
Real-time dynamic Insights

Full team and BUT channel reporting

Built in auto replies

Manage your BUT marketplace SLAs

Auto-translate your messages

Respond faster with snippets and templates

Benefits

Use eDesks smart inbox to effectively manage BUT SLAs. Automatically centralize and prioritize expiring tickets from BUT and other sales channels in eDesk to meet customer expectations
Equip your agents with the context needed to provide quick and informed responses with all customer and order data automatically attached to each eDesk ticket
Resolve customer issues in a flash with automatic ticket creation when an incident is raised in Mirakl. You’ll have flexibility to message either the customer or BUT centrally, when operator intervention is necessary.
Leverage built-in AI automations to create prompt, personalized responses, using message templates and snippets to auto-populate relevant customer order data from BUT.
Utilize comprehensive reporting features to analyze support performance for BUT against other channels, make data-driven decisions, and enhance overall efficiency.
Auto-translate messages for a global audience, expanding your reach and breaking language barriers on the BUT marketplace.

Streamline BUT customer support with centralized customer and operator communications in eDesk.

Categories

Resources

How to connect BUT with eDesk »

Explore 250+ other apps & integrations

Metro

About Metro Metro is the leading supplier to Independent French restaurants. How does Metro work with eDesk? Once you connect your Metro to eDesk, it ...

Philips

About Philips Learn how Philips helps improve people’s lives through meaningful innovations – from healthy living and prevention, to diagnosis, treatment and home care. How ...

Printemps

About Printemps Printemps is a French department store chain. How does Printemps work with eDesk? Once you connect your Printemps to eDesk, it will display ...

ABB India

About ABB India ABB is a leader in power and automation technologies that enable utility and industry customers to improve performance while lowering environmental impact. ...