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Decathlon

Deliver seamless customer support on Decathlon with eDesk. By connecting your Decathlon account to eDesk, you can consolidate messages, orders, and essential information from Decathlon and your other sales and communication channels in one centralized platform, streamlining your Support Team's workflow.

Send/receive messages to/from your Decathlon customers.

Benefits

  • Use eDesks smart inbox to effectively manage Decathlon SLAs. Automatically centralize and prioritize expiring tickets from Decathlon and other sales channels in eDesk to meet customer expectations
  • Equip your agents with the context needed to provide quick and informed responses with all customer and order data automatically attached to each eDesk ticket
  • Resolve customer issues in a flash with automatic ticket creation when an incident is raised in Mirakl. You’ll have flexibility to message either the customer or Decathlon centrally, when operator intervention is necessary.
  • Leverage built-in AI automations to create prompt, personalized responses, using message templates and snippets to auto-populate relevant customer order data from Decathlon.
  • Utilize comprehensive reporting features to analyze support performance for Decathlon against other channels, make data-driven decisions, and enhance overall efficiency.
  • Auto-translate messages for a global audience, expanding your reach and breaking language barriers on the Decathlon marketplace.

Streamline Decathlon customer support with centralized customer and operator communications in eDesk.

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How to connect Decathlon with eDesk »

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