El Corte Ingles

Deliver seamless customer support on El Corte Ingles with eDesk. By connecting your El Corte Ingles account to eDesk, you can consolidate messages, orders, and essential information from El Corte Ingles and your other sales and communication channels in one centralized platform, streamlining your Support Team's workflow.

Send/receive messages to/from your El Corte Ingles customers.

About El Corte Ingles

El Corte Ingles is a Spanish retail chain specializing in Fashion, sportswear, homewares, gourmet food, electronics and appliances.

How does El Corte Ingles work with eDesk?

Once you connect your El Corte Ingles to eDesk, it will display all your messages, orders and order information in one place to help your Support Team stay on top of tickets.
Connect El Corte Ingles to eDesk to get all the information you need on-hand and respond faster to customer queries from one shared mailbox. You’ll also have the ability to choose whether you’d like to reply to the operator, customer or operator & customer.

What are the benefits of using the El Corte Ingles app?

Connecting your El Corte Ingles account to eDesk will allow you to see all your buyer messages from that El Corte Ingles account directly in your eDesk Mailbox.

You will also see the relevant El Corte Ingles customer data directly on the right-hand side of every single ticket so you can reply to your customers directly from eDesk.

All your orders on El Corte Ingles will be displayed within your eDesk account too.

You can also take advantage of all the amazing features eDesk has to offer:

A centralized inbox for all apps
Real-time dynamic Insights

Full team and El Corte Ingles channel reporting

Built in auto replies

Manage your El Corte Ingles marketplace SLAs

Auto-translate your messages

Respond faster with snippets and templates

Benefits

  • Use eDesks smart inbox to effectively manage El Corte Ingles SLAs. Automatically centralize and prioritize expiring tickets from El Corte Ingles and other sales channels in eDesk to meet customer expectations
  • Equip your agents with the context needed to provide quick and informed responses with all customer and order data automatically attached to each eDesk ticket
  • Resolve customer issues in a flash with automatic ticket creation when an incident is raised in Mirakl. You’ll have flexibility to message either the customer or El Corte Ingles centrally, when operator intervention is necessary.
  • Leverage built-in AI automations to create prompt, personalized responses, using message templates and snippets to auto-populate relevant customer order data from El Corte Ingles.
  • Utilize comprehensive reporting features to analyze support performance for El Corte Ingles against other channels, make data-driven decisions, and enhance overall efficiency.
  • Auto-translate messages for a global audience, expanding your reach and breaking language barriers on the El Corte Ingles marketplace.

Streamline El Corte Ingles customer support with centralized customer and operator communications in eDesk.

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