Back to directory

GACD

Deliver seamless customer support on GACD with eDesk. By connecting your GACD account to eDesk, you can consolidate messages, orders, and essential information from GACD and your other sales and communication channels in one centralized platform, streamlining your Support Team's workflow.

Send/receive messages to/from your GACD customers.

About GACD

GACD is a French supplier of dentistry supplies and equipment. The GACD marketplace offers its customers a wide variety of products ranging from office furniture to specialized dental equipment.

How does GACD work with eDesk?

Once you connect your GACD to eDesk, it will display all your messages, orders and order information in one place to help your Support Team stay on top of tickets.
Connect GACD to eDesk to get all the information you need on-hand and respond faster to customer queries from one shared mailbox. You’ll also have the ability to choose whether you’d like to reply to the operator, customer or operator & customer.

What are the benefits of using the GACD app?

Connecting your GACD account to eDesk will allow you to see all your buyer messages from that GACD account directly in your eDesk Mailbox.

You will also see the relevant GACD customer data directly on the right-hand side of every single ticket so you can reply to your customers directly from eDesk.

All your orders on GACD will be displayed within your eDesk account too.

You can also take advantage of all the amazing features eDesk has to offer:

A centralized inbox for all apps
Real-time dynamic Insights

Full team and GACD channel reporting

Built in auto replies

Manage your GACD marketplace SLAs

Auto-translate your messages

Respond faster with snippets and templates

Benefits

Use eDesks smart inbox to effectively manage GACD SLAs. Automatically centralize and prioritize expiring tickets from GACD and other sales channels in eDesk to meet customer expectations
Equip your agents with the context needed to provide quick and informed responses with all customer and order data automatically attached to each eDesk ticket
Resolve customer issues in a flash with automatic ticket creation when an incident is raised in Mirakl. You’ll have flexibility to message either the customer or GACD centrally, when operator intervention is necessary.
Leverage built-in AI automations to create prompt, personalized responses, using message templates and snippets to auto-populate relevant customer order data from GACD.
Utilize comprehensive reporting features to analyze support performance for GACD against other channels, make data-driven decisions, and enhance overall efficiency.
Auto-translate messages for a global audience, expanding your reach and breaking language barriers on the GACD marketplace.

Streamline GACD customer support with centralized customer and operator communications in eDesk.

Categories

Resources

How to connect GACD with eDesk »

Explore 250+ other apps & integrations

Kaufland.sk

Mango

About Mango Mango is a leading Spanish fashion and homeware retailer with a passion for mediterranean style and culture. How does Mango work with eDesk? ...

Shop Premier Outlets

Retif

About Retif Retif is a European leader providing services, fittings, and equipment to shops, boutiques and offices. Retif sources the best products at the best ...