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IBS

Deliver seamless customer support on IBS with eDesk. By connecting your IBS account to eDesk, you can consolidate messages, orders, and essential information from IBS and your other sales and communication channels in one centralized platform, streamlining your Support Team's workflow.

Send/receive messages to/from your IBS customers.

About IBS

IBS is one of Italy’s leading book, music and video online retailers. IBS was the first e-commerce website in Italy and continues to innovate, serving 3 million registered customers with 7 million products in the catalog, and nearly 2 million packages shipped in a year.

How does IBS work with eDesk?

Once you connect your IBS to eDesk, it will display all your messages, orders and order information in one place to help your Support Team stay on top of tickets.
Connect IBS to eDesk to get all the information you need on-hand and respond faster to customer queries from one shared mailbox. You’ll also have the ability to choose whether you’d like to reply to the operator, customer or operator & customer.

What are the benefits of using the IBS app?

Connecting your IBS account to eDesk will allow you to see all your buyer messages from that IBS account directly in your eDesk Mailbox.

You will also see the relevant IBS customer data directly on the right-hand side of every single ticket so you can reply to your customers directly from eDesk.

All your orders on IBS will be displayed within your eDesk account too.

You can also take advantage of all the amazing features eDesk has to offer:

A centralized inbox for all apps
Real-time dynamic Insights

Full team and IBS channel reporting

Built in auto replies

Manage your IBS marketplace SLAs

Auto-translate your messages

Respond faster with snippets and templates

Benefits

Use eDesks smart inbox to effectively manage IBS SLAs. Automatically centralize and prioritize expiring tickets from IBS and other sales channels in eDesk to meet customer expectations
Equip your agents with the context needed to provide quick and informed responses with all customer and order data automatically attached to each eDesk ticket
Resolve customer issues in a flash with automatic ticket creation when an incident is raised in Mirakl. You’ll have flexibility to message either the customer or IBS centrally, when operator intervention is necessary.
Leverage built-in AI automations to create prompt, personalized responses, using message templates and snippets to auto-populate relevant customer order data from IBS.
Utilize comprehensive reporting features to analyze support performance for IBS against other channels, make data-driven decisions, and enhance overall efficiency.
Auto-translate messages for a global audience, expanding your reach and breaking language barriers on the IBS marketplace.

Streamline IBS customer support with centralized customer and operator communications in eDesk.

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Resources

How to connect IBS with eDesk »

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