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Kärkkäinen

Deliver seamless customer support on Kärkkäinen with eDesk. By connecting your Kärkkäinen account to eDesk, you can consolidate messages, orders, and essential information from Kärkkäinen and your other sales and communication channels in one centralized platform, streamlining your Support Team's workflow.

Send/receive messages to/from your Kärkkäinen customers.

About Kärkkäinen

Kärkkäinen is a department store chain in Ylivieska, Finland. In 2016, it was the fourth largest discount store chain in Finland.

How does Kärkkäinen work with eDesk?

Once you connect your Kärkkäinen to eDesk, it will display all your messages, orders and order information in one place to help your Support Team stay on top of tickets.
Connect Kärkkäinen to eDesk to get all the information you need on-hand and respond faster to customer queries from one shared mailbox. You’ll also have the ability to choose whether you’d like to reply to the operator, customer or operator & customer.

What are the benefits of using the Kärkkäinen app?

Connecting your Kärkkäinen account to eDesk will allow you to see all your buyer messages from that Kärkkäinen account directly in your eDesk Mailbox.

You will also see the relevant Kärkkäinen customer data directly on the right-hand side of every single ticket so you can reply to your customers directly from eDesk.

All your orders on Kärkkäinen will be displayed within your eDesk account too.

You can also take advantage of all the amazing features eDesk has to offer:

A centralized inbox for all apps
Real-time dynamic Insights

Full team and Kärkkäinen channel reporting

Built in auto replies

Manage your Kärkkäinen marketplace SLAs

Auto-translate your messages

Respond faster with snippets and templates

Benefits

Use eDesks smart inbox to effectively manage Kärkkäinen SLAs. Automatically centralize and prioritize expiring tickets from Kärkkäinen and other sales channels in eDesk to meet customer expectations
Equip your agents with the context needed to provide quick and informed responses with all customer and order data automatically attached to each eDesk ticket
Resolve customer issues in a flash with automatic ticket creation when an incident is raised in Mirakl. You’ll have flexibility to message either the customer or Kärkkäinen centrally, when operator intervention is necessary.
Leverage built-in AI automations to create prompt, personalized responses, using message templates and snippets to auto-populate relevant customer order data from Kärkkäinen.
Utilize comprehensive reporting features to analyze support performance for Kärkkäinen against other channels, make data-driven decisions, and enhance overall efficiency.
Auto-translate messages for a global audience, expanding your reach and breaking language barriers on the Kärkkäinen marketplace.

Streamline Kärkkäinen customer support with centralized customer and operator communications in eDesk.

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Resources

How to connect Kärkkäinen with eDesk »

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