About Kohl’s
Kohl’s is one of the largest department store chains in the USA. With more than 1,100 stores in 49 states, Kohl’s offers its customers a vast range of fashion, beauty, accessories, and homeware.
How does Kohl’s work with eDesk?
Once you connect your Kohl’s to eDesk, it will display all your messages, orders and order information in one place to help your Support Team stay on top of tickets.
Connect Kohl’s to eDesk to get all the information you need on-hand and respond faster to customer queries from one shared mailbox. You’ll also have the ability to choose whether you’d like to reply to the operator, customer or operator & customer.
What are the benefits of using the Kohl’s app?
Connecting your Kohl’s account to eDesk will allow you to see all your buyer messages from that Kohl’s account directly in your eDesk Mailbox.
You will also see the relevant Kohl’s customer data directly on the right-hand side of every single ticket so you can reply to your customers directly from eDesk.
All your orders on Kohl’s will be displayed within your eDesk account too.
You can also take advantage of all the amazing features eDesk has to offer:
A centralized inbox for all apps
Real-time dynamic Insights
Full team and Kohl’s channel reporting
Built in auto replies
Manage your Kohl’s marketplace SLAs
Auto-translate your messages
Respond faster with snippets and templates
