About Kroger
Kroger, is a Fortune 500 American corporation that operates supermarkets and department stores throughout the USA.
How does Kroger work with eDesk?
Once you connect your Kroger to eDesk, it will display all your messages, orders and order information in one place to help your Support Team stay on top of tickets.
Connect Kroger to eDesk to get all the information you need on-hand and respond faster to customer queries from one shared mailbox. You’ll also have the ability to choose whether you’d like to reply to the operator, customer or operator & customer.
What are the benefits of using the Kroger app?
Connecting your Kroger account to eDesk will allow you to see all your buyer messages from that Kroger account directly in your eDesk Mailbox.
You will also see the relevant Kroger customer data directly on the right-hand side of every single ticket so you can reply to your customers directly from eDesk.
All your orders on Kroger will be displayed within your eDesk account too.
You can also take advantage of all the amazing features eDesk has to offer:
A centralized inbox for all apps
Real-time dynamic Insights
Full team and Kroger channel reporting
Built in auto replies
Manage your Kroger marketplace SLAs
Auto-translate your messages
Respond faster with snippets and templates
